email us| 03 5356 4244

Park rules and policies

Please take a few minutes to read over our Park Policies and Rules

HGGCP-book-now-button

Park policies

Office Hours: 8.30am-5.30pm daily.  However these may vary during peak periods.
Check-in time: 2pm
Check-out time: cabins 10am and sites 11am
  • Unfortunately we cannot guarantee particular numbered sites or cabins.
  • Open range camping tags to be displayed at all times. Attached to either your drawbar or front guy rope for tents. Campervans can display on dashboards.
  • We permit only 1 vehicle per site. If you wish to have a 2nd vehicle on site please inform staff at time of booking to see if this is possible. During off-peak times only.
  • Linen in the cabins is provided on the master bed only unless specified. Additional linen can be hired from reception for an additional fee.
  • We require a minimum nights’ stay on long weekends and local special events.
  • All bookings will require the first night’s stay to be paid in full to secure booking. During long weekends or event weekends full stays payment will need to be made.
  • The person whose name is on the receipt is responsible for all members of the party and guests.
  • In the interest of safety, the speed limit throughout the park is walking pace only.
  • Please visit the caravan park office reception on first arrival and provide your booking details, confirm the number of people in your party and any other information, as requested by our customer service team.
  • Please keep your site tidy and use the facilities provided for drying clothes, discharge of sullage water and rubbish disposal. Everyone appreciates a well-kept site, so please remember that we do not allow trenches to be dug in the park, under any circumstances.
  • In the interests of all guests enjoying their stay, we ask that excessive noise is ceased by 10pm.
  • Children must be accompanied by an adult when visiting the showers and toilets.
  • Drunkenness, loud parties and offensive behaviour will not be tolerated.
  • Park management must be notified at time of booking if you wish to bring a dog to make sure they comply with our guidelines.
  • Open fires are only permitted in fire pits provided. If you choose to bring your own fire pit you must notify us at time of booking to ensure it complies with guidelines. All campfires must not be left unattended and must be extinguished by 11pm. Firewood is available for sale from reception.
  • There are many trees in the park that drop branches and debris. Staff are continually pruning to reduce the problem. Major contract pruning is carried out twice yearly to further reduce the risk. We cannot accept any responsibility what so ever for personal injury or damage to personal property from falling branches or debris.
  • We consider ourselves a family friendly park where bicycles are permitted. However, it is essential that helmets are worn at all times. For safety reasons, no bicycles are to be ridden after dark.
  • Please read all swimming pool and jumping pillow rules before entering areas.
  • No generators allowed at any time in the caravan park.
  • Prices subject to change without notice.

Pet policies

Pets are welcome inside the Caravan Park and we are pleased to accommodate your dog.

To ensure that you enjoy your stay with all of our other guests, we must ensure that all dog owners take full responsibility for their pet and ensure they do not disturb other guests when on the property.

Please read the information below to ensure you and your dog can meet the following conditions:

  • Dog friendly cabins available on request at time of booking.
  • Banned dogs, hunting breeds, aggressive dogs or unsocialised dogs are not allowed on the property.
  • No barking or yapping allowed.
  • When in the park, dogs must be kept on a leash at all times. Unless in our fenced – off the leash dog play area, where dogs must be supervised at all times.
  • Under no circumstances are dogs permitted in the amenities block or camp kitchens.
  • Dogs are only allowed to enter the site of other guests if their prior consent is given.
  • As the owner of the dog, you are responsible for the cleaning up after your pet which also includes toilet duties too!
  • Dogs are not permitted to be left unattended within the park.
  • Please remember that dogs are not permitted in the Grampians National Park.

All dog owners, whether you have expressly agreed or not, assume all liability regarding your dog being on our premises and indemnify us against all and any damages, all or any claims or other suits that may arise as a result of your dog being anywhere in our caravan park. Any breaches of the above conditions could result in early departure and forfeiture of refund.

Cancellation policy

Bookings/Cancellation Policy

  • All reservations require a bond (deposit) to be paid at the time of the reservation. Without a bond, we are unable to make you a reservation. The minimum bond payable is equal to one night’s tariff.

  • Any changes to reservations, or cancellations will incur an administration fee* 

  • All cancellations must be made directly with the park in writing.

  • Upon cancellation, monies paid (minus any cancellation fee) can be credited to a client account for future stays. Any money transferred for future stays at the Parks will only be valid for 12 months from the original reservation date.

  • No credit or refund will be available for early departures or cancellations once arrived.

Off Peak Periods

  • Cancellations received more than 14 days before the reservation date, will receive a refund of monies paid minus a cancellation fee.

  • Cancellations made within 14 days of the reservation surrender the bond (one night’s tariff). Any remaining monies can be refunded or applied to client account.

  • Cancellations made within 48 hours of the reservation, surrender all monies paid.

Peak and Shoulder Periods

  • Full payment may be required by a designated date; this will be supplied upon booking (approx. 60 days for peak or 30 days for selected shoulder periods).

  • Cancellations made before the designated full payment date, will receive a refund of monies paid minus a cancellation fee.

  • Cancellations made after the designated full payment date surrender all monies paid. If the site booked can be resold, monies paid (minus a cancellation fee) will be refunded.

3rd Party Bookings

  • Cancellation policies for 3rd party bookings may vary due to the specific website. Please check the specific cancellation policy included in the terms and conditions of the booking website.